This will take you through the proper setup and linking process for Facebook accounts to ensure reliable posting. If you are troubleshooting an error, such as Insufficient Permissions, reviewing these steps may help resolve it.
1. Check if you have "Select All" chosen when linking Facebook accounts.
When you link a Facebook account, you'll want to always click Select All ONLY when you are redirected to Facebook. To check if you have that already selected, follow these steps:
Navigate to Brand Settings. Next, click Add New, then on Facebook.
Once this screen pops up, click on Edit Settings.
When you arrive on this page, make sure to click Select All for the Facebook drop-down.
NOTE: This process will not link the accounts to your Social Media Manager. When you get to the final step of linking a Facebook account and are redirected out of Facebook, at that point you would only select the account(s) you want linked to that workspace.
If you've noticed that a Facebook page is missing when you go to link that page, the steps above will help resolve that.
Next, we'll check the Business Integration Settings for Cloud Campaign. Click Next on the above screenshot until you get to the screenshot below.
Click the blue Business Integration Settings hyperlink in the text shown below.
Click on View and edit next to Cloud Campaign. Then, ensure all toggles are turned on and any lists of accounts you see in there have all the accounts selected (you can click the - symbol at the top right of each list to select all). Verify that all the accounts are registered in the drop-down.
Once you have verified all the Business Integration Settings have been turned on, click Save and close the tab. Next, navigate back to the previous tab of Facebook that was open.
Once you are there, click OK. The setup wizard will take you out of Facebook and into the linking portal. From here you will select the account(s) connected to this brand workspace.
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